We ship most of our products to over 150 countries. All international orders must be prepaid in U.S. currency. We accept Visa, MasterCard, American Express, Discover, Apple Pay, PayPal, PayPal Credit, Amazon Pay, BuyWake.com Gift Certificate, and wire transfer as forms of payment.
International Shipping:
- UPS Worldwide Expedited®
- UPS Worldwide Express®
- UPS Worldwide Saver®
For estimated shipping rates and transit times, simply add the products that you are interested in to the cart and enter your country and postal code. Estimated shipping rates and transit times will be populated below. You are also welcome to email us or call us with your complete ship to address (including country and postal code) and a general idea of what you are wanting to have sent your way.
Orders placed by 3:00 PM Eastern are generally shipped the same day. In the unfortunate event a product is out of stock, an BuyWake.com sales rep will contact you.
Heavy and oversized orders are subject to additional shipping costs.
Lost/Missing Shipments:
Lost or missing shipments must be reported to BuyWake.com within five business days of the expected delivery date. Should our shipping company show the lost or missing package as delivered, you will need to sign an affidavit attesting to the fact that the package was, indeed, not received by you. Any unreported lost or missing shipments are the responsibility of the Customer and BuyWake.com shall assume no liability for unreported missing or lost shipments.
Lost shipment claims on any package sent out using the USPS Priority Mail International service will not be considered until after 90 days from the original ship date.
Damaged Shipments:
Should you receive any product that has been damaged in shipping, please contact us immediately. It is important that you do not discard the damaged packaging. We will have the shipment carrier pick up the damaged package and we will send out a replacement when the damaged item is received and inspected at our warehouse. All damage claims must be reported within five business days of receipt of goods. Any claims reported after five business days are subject to denial.
International Tax and Duties:
- Duties and import taxes for international shipments are the responsibility of the buyer. All duties and taxes will be due upon receiving of shipment, if applicable. Any international order that is rejected and returned for non-payment of duties and taxes will be subject to return shipping charges and a 20% restocking fee deducted from the product refund.
- All international orders will be shipped via FedEx International Priority and will include brokerage if applicable.
Protect your Shipment with Route Shipping Insurance:
- Route is a paid service that will be selected by default on your order. If you deselect Route Shipping Protection, WaterSkis.com is not liable for lost, stolen, or damaged items.
- If you have Route Shipping Protection and need to file a claim contact Resolve Center (route.com)
Claiming a Damaged Item:
- If you received a new product with big dents, dings, or scratches please email sales@waterskis.com. Please provide photos of the area damaged along with the remaining packaging the item was shipped with.
- Reports or claims of a damaged item are only accepted within 72 hours of order delivery.
NoFraud FAQ
Who is NoFraud: NoFraud is a fraud prevention solution for eCommerce businesses. They screen transactions on behalf of businesses and alert them if they find a transaction is at high risk for fraud. This protects consumers against unauthorized credit card use and protects businesses against fraud chargebacks.
Why am I getting an email/call/text message from NoFraud to confirm a transaction? You received an email from NoFraud because your transaction had an irregular shopping characteristics and/or elevated risk. NoFraud wants to confirm the transaction was made by the authorized cardholder.
After I confirm the transaction, do I need to do anything else? After you confirm the transaction there is nothing else you need to do unless you have been asked by a fraud analyst to provide additional information.
Will NoFraud ever ask me for my personal information? NoFraud will never ask you for your full credit card number, social security number or any other personal information.
Will my order be delayed? In most cases, as soon as your response is received, your order will be released for processing. I did not make the transaction and neither did anyone that has access to my credit card/payment account.
What do I do now? After confirming that the transaction was truly unauthorized, we recommend that you contact your credit card company/payment account and inform them that your card has been compromised. Review the latest transactions on your account to ensure there is no other fraudulent activity to report. Your financial institution will likely put a hold on all future purchases from the compromised card/account and issue a new one for future use.