Commonly Asked Questions

Customer Support > Contact Us | Ordering Information | Domestic Shipping | International Ordering Information | FAQs | Returns, Exchanges & Warranties | Group/Bulk Sales

The Most Commonly Asked Questions about Our Site and Our Products:

If you have not found your question and answer below, feel free to contact us.

Q.  Can I get a shipping quote?
For sure.  Simply add everything you're wanting to get to the cart and use the "Estimate Shipping and Tax" feature on the cart page.

Q.  Is it safe to order online with my credit card on this web site?
A.  Yes!  All transactions on the website are completed on our secure server and are transmitted in a secure encrypted format.

Q.  How do I know that I'm getting the best deal from
A.  You are! is one of the leading fully authorized online dealers in the world.  We know the industry from our many, many years in business.  We offer our customers the best products on the market at the lowest advertised prices guaranteed.  We will not be beat on price or service.  Check out our 30-Day Price Guarantee.

Q.  What if I want to change or cancel my order?
A.  We fulfill orders really fast.  What that means for you is your order will be in route to you without any delays.  What that also means is, once your order is placed, it cannot be changed or canceled.  For information on returns & exchanges, click here.

Q.  What if I don't like what I ordered and want to return it?
A.  No worries. has a hassle-free return/exchange policy.  Take a look at our Returns, Exchanges & Warranties page for more information.

Q.  What if I don't see a product on the website that I want to order?
A.  Contact us.  If the manufacturer has the product in stock, we will get it for you quickly.  We will special order most products for you at no extra cost.

Q.  Does mail a print catalog?
A.  Nope.  Our online catalog is updated daily.  It will give you the most current and complete selections available.  Printed catalogs cannot be updated and mailed as quickly as the products change (they're so 20th century).  It is important to to provide you with only the latest product information and availability.

Q.  How can I get sponsored by
A.  At this time, we are not looking to actively expand our existing team.  That's not to say that we won't be in the future though.  Send us the link to your "sponsor me" video on YouTube, Vimeo, etc. by clicking here.  We'll take a look at what you've got going on.

Q.  Do you give out free stickers?
A.  No, BuyWake stickers are reserved for team riders.  We do throw BuyWake stickers in random orders you might end up being one of the lucky few.

Q.  How do I set up an account?
A.  Click here.

Q.  How do I change my account information?
A. Click here, login, and follow the directions.

Q.  I forgot my login information?
A.  Here you go.

Q.  What is a Wishlist?
A.  A Wishlist is where you can create a Wishlist and email it to family and friends...or search for your friends and family's lists.  Check it out by clicking here.

Q.  How does the eGift Card program work?
A.  Simply click on the eGift Cards link, enter the desired value, and follow the online checkout process.  Once your order has been processed and approved, the recipient will receive a personal email from us with the good news that you hooked them up.