Returns, Exchanges & Warranties

Warranty

All products purchased from BuyWake.com carry the full manufacturer’s warranty unless sold as a "no warranty" item.  All warranty claims may only be made by the original purchaser on record.  Any warranty is done to the manufacturer's discretion.  The manufacturer may chose to repair, replace, or deny warranty based on the individual situation.  No refunds will be given on warranty claims.  The customer is responsible for all return shipping costs.  Please contact us regarding any warranty questions.  We will ask for pictures to relay to the manufacturer so please get clear images of the issue.

***Wakeboards used on sliders, rails, and features are not covered under warranty...even if the wakeboard is designed for use on sliders, rails, and features.

Returns & Exchanges

Returns of unused merchandise are accepted up to 30 days from the date the order was shipped. Anything over that time frame will result in a restocking fee. All items must be returned in their original condition, including the manufacturer's packing, tags, documentation and any accessories. 

Any items that do not meet this criteria are not subject to be returned. If you have any questions please feel free to contact customer support at 763-404-7372.


To make a return simply email sales@buywake.com with "Returns" in the title and include the following information from your order so we can approve that the item(s) are eligible for return.
  1. Order Number
  2. Item(s) you wish to return (please state name, size, color and other options)
  3. Reason for your return
Be sure to include all of the above information so that your return can be processed without delay. After you have received your approval, repackage your item(s) in the original packaging and ship the items to the following address within 5 business days. Please leave a small note inside the box with your order number so we can tie the return to you. We require that you use an insured shipping method to cover any damages while the return is in transit. We also require you use a return shipping method that provides delivery notification. Waterskis.com is not responsible for items that are lost or damaged in transit.

BuyWake.com
Attn: Returns
5160 West Broadway Ave.
Crystal, MN 55429

All returned items that were shipped with the free shipping promotion will be credited full purchase price less the actual shipping costs. We will notify you via email after your items are received and after we have credited your card. All returns will be credited within three business days of arrival at BuyWake.com. Returns will not be accepted on items without Return Approval.  

DO NOT SHIP ITEMS WITHOUT FIRST GETTING RETURN APPROVAL.
They will be returned to you. 

Any item that is a special order is not a returnable item.

For any questions regarding our returns process please contact us at Sales@BuyWake.com or call 763-404-7372.  

Exchanges: To exchange an item simply return it using the return process (above) and place a new order online or over the phone for the item you want. Items being shipped from BuyWake.com to the customer for an exchange, will be shipped at the discretion of BuyWake.com in terms of shipping method and carrier.

If you purchase multiple items and you return one or more of the items and your order drops below the $99 free shipping threshold, you will be charged the original shipping charge.

Customer is responsible for all return shipping costs.

Any refused shipments will have additional charges applied to your order upon return. 

Refused Shipments

Any refused shipments will be charged a 20% restocking fee and credited less the original shipping costs.  No refunds will be issued until the refused shipment is in our possession.  Refused shipments that are lost in transit are the responsibility of the refuser.

Errors

It is our intention to process each and every order with 100% accuracy.  Please accept our sincere apologies in advance for any errors.  Please contact us immediately to report the error.  We will promptly send out the correct replacement product and pick up the incorrect item at our expense.

Damaged Shipments

Should you receive any product that has been damaged in shipping, please contact us immediately.  If you purchased Route Shipping insurance, you are covered and Route will handle getting you a replacement at no additional cost to you.  It is important that you do not discard the damaged packaging.  If you declined shipping insurance coverage, we will contact the shipping company.  They will have limited coverage for items damaged in transit.  If you are purchasing a item over $100, we highly recommend Route.  All damage claims must be reported within five business days of receipt of goods.  Any claims reported after five business days are subject to denial.

International Tax and Duties:

  • Duties and import taxes for international shipments are the responsibility of the buyer. All duties and taxes will be due upon receiving of shipment, if applicable. Any international order that is rejected and returned for non-payment of duties and taxes will be subject to return shipping charges and a 20% restocking fee deducted from the product refund.
  • All international orders will be shipped via FedEx International Priority and will include brokerage if applicable.

Protect your Shipment with Route Shipping Insurance:

  • Route is a paid service that will be selected by default on your order. If you deselect Route Shipping Protection, WaterSkis.com is not liable for lost, stolen, or damaged items. 
  • If you have Route Shipping Protection and need to file a claim contact Resolve Center (route.com)

Claiming a Damaged Item:

  • If you received a new product with big dents, dings, or scratches please email sales@waterskis.com. Please provide photos of the area damaged along with the remaining packaging the item was shipped with. 
  • Reports or claims of a damaged item are only accepted within 72 hours of order delivery. 

NoFraud FAQ

Who is NoFraud: NoFraud is a fraud prevention solution for eCommerce businesses. They screen transactions on behalf of businesses and alert them if they find a transaction is at high risk for fraud. This protects consumers against unauthorized credit card use and protects businesses against fraud chargebacks.

Why am I getting an email/call/text message from NoFraud to confirm a transaction? You received an email from NoFraud because your transaction had an irregular shopping characteristics and/or elevated risk. NoFraud wants to confirm the transaction was made by the authorized cardholder.

After I confirm the transaction, do I need to do anything else? After you confirm the transaction there is nothing else you need to do unless you have been asked by a fraud analyst to provide additional information.

Will NoFraud ever ask me for my personal information? NoFraud will never ask you for your full credit card number, social security number or any other personal information.

Will my order be delayed? In most cases, as soon as your response is received, your order will be released for processing. I did not make the transaction and neither did anyone that has access to my credit card/payment account.

What do I do now? After confirming that the transaction was truly unauthorized, we recommend that you contact your credit card company/payment account and inform them that your card has been compromised. Review the latest transactions on your account to ensure there is no other fraudulent activity to report. Your financial institution will likely put a hold on all future purchases from the compromised card/account and issue a new one for future use.