Warranty
All products purchased from BuyWake.com carry the full manufacturer’s warranty unless sold as a "no warranty" item. In the event that the manufacturer is no longer in business, BuyWake.com will review your warranty claim and, at our discretion, help to provide an equitable solution. All warranty claims may only be made by the purchaser on record. Our policy is to repair or replace all warranty/defective product. No refunds will be given on warranty claims. The customer is responsible for all return shipping costs. Please contact us regarding any warranty questions.
***Wakeboards used on sliders, rails, and features are not covered under warranty...even if the wakeboard is designed for use on sliders, rails, and features.
Returns & Exchanges
We have a 1 Year + 1 Day Return Policy. BuyWake.com is committed to you being fully satisfied with your purchase. If, for any reason, you would like to return any unused product, please follow these guidelines:
- Items must be returned within 366 days from date of purchase.
- Products must be in the condition in which you received them and in the original box and/or packaging.
- Shoes must be returned in a second box besides the shoe box. DO NOT just slap a shipping label on the manufacturer's shoe box. A 25% restocking fee will be incurred if this criterion is not met.
- Contact us for a return authorization number or click here to request a return through your Customer account.
- No refunds or exchanges without a valid RMA #.
- Send the unused product back to us insured for the full value (FedEx, UPS, or USPS traceable only).
- Customer is responsible for all return shipping costs.
- Store credit will be provided on all returns received after 30 days from the date of purchase.
Upon inspection of returned product, BuyWake.com, at its discretion, will issue a full or partial refund less the original shipping charges.
Customer pays price difference and new shipping costs on exchanged merchandise.
You've got 3 options:
- Store Credit - Receive a BuyWake.com store credit for the product you're sending back.
- Refund - Receive a refund back to your original payment method. Easy.
- Exchange - Love it but need a different size, color, or whatever? We're happy to exchange it for you.
Click here to find your nearest FedEx drop-off location.
Refused Shipments
Any refused shipments will be charged a 20% restocking fee and credited less the original shipping costs. No refunds will be issued until the refused shipment is in our possession. Refused shipments that are lost in transit are the responsibility of the refuser.
Errors
It is our intention to process each and every order with 100% accuracy. Please accept our sincere apologies in advance for any errors. Please contact us immediately to report the error. We will promptly send out the correct replacement product and pick up the incorrect item at our expense.
Damaged Shipments
Should you receive any product that has been damaged in shipping, please contact us immediately. It is important that you do not discard the damaged packaging. We will have the shipment carrier pick up the damaged package and we will send out a replacement when the damaged item is received and inspected at our facility. All damage claims must be reported within five business days of receipt of goods. Any claims reported after five business days are subject to denial.
International Tax and Duties:
- Duties and import taxes for international shipments are the responsibility of the buyer. All duties and taxes will be due upon receiving of shipment, if applicable. Any international order that is rejected and returned for non-payment of duties and taxes will be subject to return shipping charges and a 20% restocking fee deducted from the product refund.
- All international orders will be shipped via FedEx International Priority and will include brokerage if applicable.
Protect your Shipment with Route Shipping Insurance:
- Route is a paid service that will be selected by default on your order. If you deselect Route Shipping Protection, WaterSkis.com is not liable for lost, stolen, or damaged items.
- If you have Route Shipping Protection and need to file a claim contact Resolve Center (route.com)
Claiming a Damaged Item:
- If you received a new product with big dents, dings, or scratches please email sales@waterskis.com. Please provide photos of the area damaged along with the remaining packaging the item was shipped with.
- Reports or claims of a damaged item are only accepted within 72 hours of order delivery.
NoFraud FAQ
Who is NoFraud: NoFraud is a fraud prevention solution for eCommerce businesses. They screen transactions on behalf of businesses and alert them if they find a transaction is at high risk for fraud. This protects consumers against unauthorized credit card use and protects businesses against fraud chargebacks.
Why am I getting an email/call/text message from NoFraud to confirm a transaction? You received an email from NoFraud because your transaction had an irregular shopping characteristics and/or elevated risk. NoFraud wants to confirm the transaction was made by the authorized cardholder.
After I confirm the transaction, do I need to do anything else? After you confirm the transaction there is nothing else you need to do unless you have been asked by a fraud analyst to provide additional information.
Will NoFraud ever ask me for my personal information? NoFraud will never ask you for your full credit card number, social security number or any other personal information.
Will my order be delayed? In most cases, as soon as your response is received, your order will be released for processing. I did not make the transaction and neither did anyone that has access to my credit card/payment account.
What do I do now? After confirming that the transaction was truly unauthorized, we recommend that you contact your credit card company/payment account and inform them that your card has been compromised. Review the latest transactions on your account to ensure there is no other fraudulent activity to report. Your financial institution will likely put a hold on all future purchases from the compromised card/account and issue a new one for future use.