Shipping Information & Policies

All orders with a valid email address will automatically receive shipment notification emails with tracking information for the order. This is your confirmation that your order has shipped. We have several distribution centers located across the United States. Depending on where your items are located, your order could be split into multiple shipments. The good news is you will not responsible for any additional fees, and we promise to meet the anticipated delivery date based on the shipping method you selected at checkout. 

BuyWake.com offers Express Shipping upgrades on most in-stock items so you can receive your order faster.

Please note: Express delivery times apply to business days only. Weekends, holidays, severe weather, and other carrier delays are not included in delivery guarantees.

Some heavy, oversized, or special-order items may not qualify for Express shipping or may require additional shipping charges. Shipping upgrade fees are non-refundable, unless the delay is caused by a BuyWake processing error.

BuyWake is not responsible for delays caused by weather conditions or circumstances outside our control.

Lost or missing shipments must be reported to BuyWake.com within five business days of the expected delivery date.  Should our shipping company show the lost or missing package as delivered, you will need to sign an affidavit attesting to the fact that the package was, indeed, not received by you.  Any unreported lost or missing shipments are the responsibility of the Customer.  BuyWake.com shall assume no liability for unreported missing or lost shipments.

Should you receive any product that has been damaged in shipping, please contact us immediately.  It is important that you do not discard the damaged packaging.  All damage claims must be reported within 3 business days of receipt of goods.  Any claims reported after 3 business days are subject to denial. If you received a new product with big dents, dings, or scratches please email sales@buywake.com. Please provide photos of the area damaged along with the remaining packaging the item was shipped with. 
Reports or claims of a damaged item are only accepted within 72 hours of order delivery. 

If you have Route Package Protection, you can file a claim directly on their site. File A Route Claim. 

If you have Route Package Protection, you can file a claim directly on their site. File A Route Claim. 

Protect your Shipment with Route Shipping Insurance:
Route is a paid service that will be selected by default on your order. If you deselect Route Shipping Protection, BuyWake.com is not liable for lost, stolen, or damaged items. 
If you have Route Shipping Protection and need to file a claim contact Resolve Center (route.com)

Who is NoFraud: NoFraud is a fraud prevention solution for eCommerce businesses. They screen transactions on behalf of businesses and alert them if they find a transaction is at high risk for fraud. This protects consumers against unauthorized credit card use and protects businesses against fraud chargebacks.

Why am I getting an email/call/text message from NoFraud to confirm a transaction? You received an email from NoFraud because your transaction had an irregular shopping characteristics and/or elevated risk. NoFraud wants to confirm the transaction was made by the authorized cardholder.

After I confirm the transaction, do I need to do anything else? After you confirm the transaction there is nothing else you need to do unless you have been asked by a fraud analyst to provide additional information.

Will NoFraud ever ask me for my personal information? NoFraud will never ask you for your full credit card number, social security number or any other personal information.

Will my order be delayed? In most cases, as soon as your response is received, your order will be released for processing. I did not make the transaction and neither did anyone that has access to my credit card/payment account.

What do I do now? After confirming that the transaction was truly unauthorized, we recommend that you contact your credit card company/payment account and inform them that your card has been compromised. Review the latest transactions on your account to ensure there is no other fraudulent activity to report. Your financial institution will likely put a hold on all future purchases from the compromised card/account and issue a new one for future use.